Yes, local pickup can be arranged from Monday-Thursday.

We will only process orders Monday-Friday. As for answering e-mails, we are more active through the weekdays, but will seldom respond on non-business days.

Contact with us is recommended immediately regarding your address change, but as long as it’s prior to your package being shipped we can accommodate.

No, we have a strict no return or refund policy as our items are used.

We encourage our customers to do their full research on products prior to purchase to ensure that it’s exactly what they’re looking for.

Our Reserved items are parts that we have already acquired at Anonymous Stylie and are ready for purchase by customers.

There is a 50% non-refundable deposit to secure an item from our Reserve list.

Once the item has arrived in Littleton, CO.

We are located in Littleton, CO.

We do not disclose which parts we have in stock prior to posting them either on our website or our Instagram page. Everything you see on both is exactly what we have.

We are unable to promise a timeframe on when we get specific parts you are looking for as these items are used and posted throughout Japan’s selling channels at random.

Think of it like eBay, but for Japan.

Yes, when we receive our containers and collect the needed shipping information, we will provide our customers with quotes on domestic shipping.

As a company, we have a discounted freight shipping account that allows us to ship items cheaper for our customers. We do NOT let customers create their own shipping labels or purchase shipping from an outside company.

You will have fifteen (15) days from the date you receive your shipping quote for free storage of your items. Once the fifteen (15) days has passed, we charge at $10.00 a day for storage fees.

A storage fee will be imposed of $10.00 a day for up to ninety (90) days.

Yes, we will use our knowledge of the Japanese sales channels to help you find a specific item you are looking for. We do not guarantee that some parts will be located due to our business solely running off buying used parts from other sellers in Japan.

We require payment in full up front prior to purchasing items that are listed as “Buy It Now”

Yes, we will ask you up front for your maximum bid price prior to bidding on items.

No, we require that alongside the price of the item to collect our commission fee, sourcing fee (IF APPLICABLE), as well as the container shipment fee.

No, your payment in full is non-refundable.

Please make sure you give us plenty of headway on upcoming auctions that you’re interested in. We have a response time of one (1) business day.

Yes, we establish contact with our customers once we have the results of an ended auction.

Our commission fee is 30% of the price of an item.

Our finder’s fee is 5% of the price of an item.

This will be dictated based on what type of item you would like to bring to the U.S. Please reference to our “Container” tab for a price breakdown of each item.

This will vary depending on the following:

• How full the container is

• When an item is added or reserved

• Weather

• Shipping delays

• Port backups

Typically we anticipate our containers to arrive every three (3) months.

Yes, we do our best to update our customers regarding the status of our containers.

We advise that this process can take up to two (2) weeks for all items on the container to be inspected and cleared at the port.

We have a turnaround time from one to two (1-2) weeks as we need to inventory, measure and sometimes repack items upon the arrival.

No, we have a strict no refund policy but if asked, we would be more than happy to help you sell your item.

We ask our customers to do their own research prior to purchasing an item with us as we have a strict no refund policy. We would hate to see you lose out on possibly hundreds of dollars over a small mistake.

Anonymous Stylie will forfeit your deposit from your Reserve item and it will be listed on our website for sale to the public.